CRM Freelance Journalism at 360°

The IT world is fascinating and full of events! We collaborate with IT and PC magazines, writing articles about fresh themes and news as well as in-depth analysis, product reviews and presentations। On the other side, some of our academic research has been presented and published in conferences and peer-reviewed journals. We are always open for new collaborations so if you are interested on getting critical analysis or reportage of great events, contact us!


IT Journalism posts examples:
Interview with Margherita Dellea, CEO Salesforce.com Italy
Interview with Frederich Richer, EMEA Operations Responsible Serena Software
Serena Exchange 2006

Some publications:

A special on ITIL

Interview to Avanade

For further information contact us: manuelbreschi@bluebottle.com

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CRM Training at 360°

From a strategic point of view it is not enough to analyse, design and implement changes technically, but it is mandatory to prepare the final users for the change and help them leverage their activities to their best. Training, moreover correctly provided training, is a milestone for the adoption success of new technologies, functions, etc. A thorough understanding of the participants at the training session is mandatory in order to understand how to best help them reach the desired level of knowledge and/or skill. We are profoundly dedicated to comprehending the training needs and building the materials and presentations based on it and on the specific strategy desired by the company. The experience we gathered in various settings includes training and teaching to dozens of students or just a few specialists, so that our methods are versatile and adaptable to any company's needs.
We understand training as the natural step after having implemented an application or performed significant changes in the way users should work with it. From this point of view, we perform training needs evaluation for the definition of objectives to be reached by a training programme. The sessions are then planned and organized. Their construction is based on sound pedagogical and psychological knowledge and employs various teaching methods.
After performing the training, evaluations are carried on in order to assess its impact.
On the job and specialized technical training are our specialty, but we teach also CRM (from strategy through operations to analytics), ITIL principles and UML (underlying its importance for model creation in IT practice and covering various tools).
New subjects and areas of interest for training are rising up continuously, so please get in contact with us and let us know what you need, we could provide your next training!

Posts referring to some of our training projects:
Analytics/OBIEE end-user training
Analytics/OBIEE technical training

For further information contact us: manuelbreschi@bluebottle.com

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CRM Business Analysis at 360°

A good project is based on its initial business analysis; this is why we consider it very important. Our methodology provides a structured way for analysing the enterprise and its processes, managing requirements' life-cycle, assessing and validating solutions. Business processes are improved by the adequate focus on requirements, especially organization's strategic goals, and by finding the satisfactory IT support.
We believe that business success hangs on its integration with technical solutions and their usage. Understanding business needs and translating them in IT solutions is becoming crucial for the current competitive and turbulent market. Within the service of business analysis we offer is capable of better comprehending requirements, facilitating gathering, analysing, modelling and documenting of requests. Translating business needs in technical specifications and adequately documenting them facilitates the assessment and validation of the solutions found.
In this way we can assure that project costs are reduced, the project is completed on time with increased efficiency and the necessary documentation.

Some of the business analysis services we offer:
- organization analysis and modelling
- requirements gathering
- process analysis
- process modelling
- process improvement
- solution finding and analysis ।

Some posts on business analysis:
Adding same fields all over the application.

For further information contact us: manuelbreschi@bluebottle.com

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CRM Technical Consultancy at 360°

High-quality IT services are based on a thorough knowledge of the technology involved.
We proud ourselves with the coverage of our preparation and experience - the base on which we intend to continuously construct extending and renewing our knowledge and skills.

Are you wondering which is the best solution for your situation? Would you like a vendor and platform independent consultancy? We can provide you with services ranging over different CRM applications, helping you decide what is the best and how it can be succesfully implemented.

Our consultancy does not stop with the initial choice but we support you throughout the entire process of implementation offering additional services such as Project Management, Business Analysis, Systems Architecturing and Training.

Our technical consultancy covers the following technologies:

Oracle Siebel CRM – various verticalizations (Communications, Banking, Pharmaceutical, Media, etc.) and modules (Marketing, Sales, Call Center, etc.) complemented by partner technology (Actuate, Analytics - Oracle Business Intelligence -, Crystal Reports, etc.)

SAP CRM



Microsoft Dynamics CRM



SalesForce.com

Example post:
Siebel 7.7/7.8 vs. Siebel 8.0

For further information contact us: manuelbreschi@bluebottle.com

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CRM Services at 360°

We base our services on quality and experience. Extended knowledge and participation in various projects form the ground for services spread accross the following platforms and applications: Oracle Siebel CRM, Analytics /OBIEE, Salesforce.com, Microsoft Dynamics, SAP CRM, as well as Informatica and Actuate.
With a strong methodology behind, we offer various services such as:

- Vendor selection support;
- Project Management
- Requirements gathering;
- modeling and analysis;
- Business Analysis;
- Technical consultancy;
- Application Customization;
- Application Administration;
- Training;

Contact us for further information on specific services and quotes:

manuelbreschi@bluebottle.com

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