Conquering SAP CRM !

After the study of Microsoft CRM started late last year, the SalesForce.com project exposure on the second semester 2006 and the overall knowledge of the SAP R/3 system, we now started attending SAP CRM official courses. This enables us to offer our clients a more complete vision of the CRM solutions and packaged application architectures. In this way, together with Siebel CRM (our services diamond point), Microsoft CRM and SalesForce.com, we are going to cover more than the 80% of the CRM market, reinforcing our overall knowledge of the different CRM processes best practice implementations.

In this way our clients can now rely more and more on the quality of the business analysis we can bring on for them, together with our vendor-independent approach in proposing the best suited solution case by case.

Thanks to the 4 years background expertise on the international CRM sector (from technical implementation, business analysis and project management perspectives), with clients spanning whole Europe, we will soon and easily be able to offer professional expertise on SAP CRM implementation projects, bringing all the added value that only a complete awareness of the different market solutions offer, as ours, can give.

"A far step beyond"

With these words Keith Andrews (www.rhmc.ca), the father of the Siebel ePlan methodology, has commented the work represented by my Ph.D. thesis "UML in CRM, a new pragmatic rule". On last 19th April I have in fact discussed my work for the final presentation that concludes these 3 years of parallel research activity and continued professional consultancy.
Keith, on my right in the picture, has come to Italy from Canada to attend my presentation and to discuss about methodologies in Packaged Applications and, more generally, in the Enterprise Architectures scenario. Actually I have also flought to Italy but from Copenhagen, where I am currently covering the role of Release Manager for a European wide Siebel CRM implementation.
As a former Director of Methodology and Quality Assurance for major software firms such as Scopus Technology, Siebel Systems and Oracle Corporation, Mr. Keith Andrews has ten years experience in the implementation of Customer Relationship Management systems, with a client list that spans the globe.
Keith is a very elegant and nice person and he's far from the "lights", but I would like to underline how he was the first actor introducing a methodology in the COTS implementation context. Siebel ePlan has represented in fact the first real professional attempt to put order in the chaos and anarchy of Siebel CRM implementations, just missing the final step: a proper support by proper Tools.
A warm greeting to my tutor, Prof. Alessandro Fantechi (www.dsi.unifi.it/~fantechi), on the left end side of the picture, who has supported me in these three years.